Recognized as the authoritative source for marketplace intelligence on the global technology services industry, the ISG Index™ details the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media. 

It is the preeminent outsourcing index that includes coverage of the global combined market, IT and business services. 

One of the few global indices of the global IT market, the ISG Index measures the significant impact cloud-based services are having on digital business transformation and provides ongoing analysis of automation and other digital technologies. 

Host: Rishi Jhunjhunwala
Vice President - IT services and Insurance
IIFL-Institutional Equities

Steve Hall
Partner & President
ISG

Kathy Rudy
Chief Data & Analytics Officer
ISG

Stanton Jones
Principal Analyst
ISG

Namratha Darshan
Principal Analyst
ISG

Doug Saylors
Partner
ISG

Highlights: 

• Global combined ACV great at its fastest annual pace ever (29%), to a record $84.2 billion for 2021
• Global managed services ACV reached a record $33 billion, up 16%, with ADM leading the way, up 40%, to a record $14.3 billion
• Global XaaS ACV hit a record $51.3 billion, up 38%, powered by record ACV for both IaaS and SaaS
• Q4 showed signs of a slowdown, with combined global ACV up only 1% sequentially versus Q3

Read Global Press Release

Read Americas Press Release

Read Europe Press Release

Read Asia Pacific Press Release

Steve Hall
President, ISG EMEA, and Partner, Digital Advisory Services

Kathy Rudy
ISG Chief Data and Analytics Officer

Stanton Jones
Director and Principal Analyst

Namratha Darshan
Director of Research and Principal Analyst

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.