The ISG Index is the authoritative source for marketplace intelligence on the global IT and Business Services Industry. Using our unprecedented data assets, as well as our practitioner-led view into the industry, the Index provides enterprise technology leaders, service providers, software vendors and investors with the most up-to-date view into key changes in demand, pricing, talent and provider landscapes. 

Join us on January 16, 2025

Steven Hall
President, ISG EMEA & Chief AI Officer, ISG

Stanton Jones
Distinguished Analyst, ISG

Kathy Rudy
Chief Data and Analytics Officer, ISG

Namratha Dharshan
Chief Business Leader, ISG India Research

Dave Menninger
Executive Director, ISG Software Research

Market Level Set

1. Managed Services remains resilient despite weakness in BFSI
2. Infrastructure-as-a-Service recovery fully underway
3. SaaS recovery slower as enterprises move to consumption-based models
4. AI project growth remains strong, but pilots have yet to meaningfully scale
5. 2024 forecast unchanged, while 2025 outlook is more upbeat

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI and automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.