AI & Sustainability in IT Managed Services

LEARN HOW THESE TWO DISRUPTIVE FORCES ARE TRANSFORMING THE SCOPE AND COST OF IT MANAGED SERVICES. 

As AI, climate change and human rights dominate more news headlines by the day, it's easy to become desensitized to the scale of the transformation occurring around our lives. However, for those of us working in IT, it's critical that we understand the technology, and enable it to be a force for good.
 
ISG is delighted to invite you to our next Community of Practice, where we'll share our latest insights on this topic and facilitate a discussion with you and your peers.
 
We'll examine how IT service providers are harnessing AI to transform the efficiency and quality of their managed services. Importantly, we'll discuss who benefits from this transformation—the service providers, the clients, or both—and the key considerations determining whether the transformation supports or hinders organisational sustainability.

What you'll gain from attending: 

Learn how IT providers are modernising their services, and what it means for you

Discover the potential financial and non-financial benefits of asking the right questions of your providers

Gain insights from ISG's recent work in digital workplace programs

Get real-time, real-world feedback on your experiences as you and your peers share valuable lessons

Join us in Brisbane

26 March 2025
8:00 - 9:00 AM AEDT

Hyatt Regency Brisbane
33 Burnett Ln, Brisbane City QLD 4000

Join ISG speakers and a group of peers for an interactive and informative Community of Practice breakfast meeting. 

Please arrive at 7:30 AM AEDT for an 8:00 AM start.

About ISG's Community of Practice Event Series

The purpose of the Community of Practice is to bring together technology, business, and sourcing professionals to share knowledge, collaborate on ideas, and advance our collective understanding. The format for these events are small, personal gatherings over breakfast from 8-9am, where discussions will be facilitated by ISG advisors on a selected topic. 

Meet the Speakers

Matt Warburton
Principal Consultant & Digital Sustainability Lead, ISG

Jason McAuliffe
Director & APAC Workplace and Experience Lead, ISG

Michael Woodley
Partner & Regional Manager QLD, ISG

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services sourcing that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledgeof provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments