Strategic sourcing transitions, especially those involving ITO or BPO, require organisations to not only shift vendors but shift mindsets. Are teams truly ready to let go of old processes, operate in new service frameworks, and partner differently with providers?
 
In the latest in our Community of Practice sessions, we will examine change readiness through the lens of sourcing transitions—where change is distributed, ongoing and often emotionally charged.
 
Key Focus Areas: 

• Stakeholder readiness in retained functions
• Preparing for new governance and service delivery models
• Cultural and trust readiness for vendor relationships 

17 September 2025
8:00 - 9:00 AM AEST

Hyatt Regency Brisbane - The Hibiscus Room
33 Burnett Lane, Brisbane QLD 4000, Australia

Join the speakers and a group of your peers for an interactive and informative Community of Practice breakfast meeting. 

Please arrive at 7:30 AM AEST for an 8:00 AM start. 

Michael Woodley
Partner & Regional Manager, QLD, ISG 

Adrian Jones
Principal Consultant, ISG 

The ISG Community of Practice is a trusted, vendor-neutral forum where enterprise and government leaders come together to exchange insights, solve shared challenges, and elevate their strategic thinking. The format for these events is small, personal gatherings over breakfast from 8-9am. Our members value this space because it is:

Collaborative and Insight-Driven: No-Sell, No-Spin Environment: Guided by strong principles—no selling, no product positioning, and no providers—ISG ensures that discussions remain focused on learning, not marketing. These discussions foster open dialogue and genuine peer exchange.
 
Curated by the Community:  Topics are selected based on what matters most to members. ISG then brings in critical thinkers and domain experts to lead discussions, ensuring relevance and depth.
 
Local Relevance, Global Reach: ISG tailors its CoP model to local market needs while leveraging global insights and benchmarking data to inform decisions.

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organization achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.