Multidimensional Program Expansion.
Improved ISG Provider Lens™️ Integration.
The ISG Star of Excellence™ recognizes exceptional client service experience, is based on direct feedback from enterprise clients, and the results serve as a benchmark for measuring client centricity in our industry.
ISG’s flagship program on Voice of Customer captures customer experiences in terms of their country of origin and industry as well as State of the Art IT service and solution used. The information is used to influence their positioning in the IPL quadrants that ISG uses for its sourcing business. The award-related program section now also recognizes vendors besides service providers to be rewarded for outstanding CX performance.
Join ISG leaders for a webinar to learn more about the current program updates and what to expect moving forward.
Key Takeaways
Learn about the expansion of coverage (including new topics and provider survey strands) and their impact and benefits
For Providers and Vendors
Understand why it's important to nominate your clients
For Enterprises
Understand why it's important to share your Provider or Vendor experience with ISG
Understand the new CX Index that ISG publishes quarterly - and Index that includes CX trends for regions, industries and technologies
Stay up to date and don't miss the 2021 review and 2022 forecast of the ISG Star of Excellence™️ program in terms of processes, improvements, data use and awards
Join us, on-demand for ISG's Star of Excellence 2023 Program Update Webinar
Who Should Attend
Provider Audience
Analyst and Advisor Relations as well as CXOs, Product and Service Line Owners
Enterprise Audience
IT/Digital Leaders, Operational Leads, Line of Business Users, Procurement and Vendor Management
Meet The Speakers
Heiko Henkes
Director & Principal Analyst, Global IPL Content Lead
Mrinal Rai
Senior Manager & Principal Analyst, ISG Insights
Akhila Harinarayan
Senior Lead Analyst
Latest Reports
Ongoing Studies
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.