Voice of Customer  Influencing ISG Thought Leadership

The ISG Star of Excellence™ recognizes exceptional client service experience, is based on direct feedback from enterprise clients, and the results serve as a benchmark for measuring client centricity in our industry.

Every year the annual ISG Star of Excellence Awards reward the providers and vendors that exhibit strong customer centricity with their services/solutions and products. Providers and vendors scoring high customer experience (CX) scores in ISG Star of Excellence program category win these prestigious awards for multiple IT and BPO services/solutions and products across regions and industries. The CX scores from ISG Star or Excellence program also influence providers positioning in the ISG Provider Lens quadrant comparisons.

ISG is also leveraging the insights from this CX assessment program to generate quarterly market insights thought leadership and informing sourcing advisors in their long listing/ short listing providers in their sourcing engagements.

Join ISG leaders for a webinar to learn more about the status of the program, answer FAQs and ISG Star of Excellence 2022 awards.

Key Takeaways

Learn about the program coverage and the possible impact on your business

Get CX insights for 1H2022

Understand the ISG Star of Excellence™ 2022 Award categories and how to use them

Preview the program schedule

For Providers and Vendors

Understand why it's important to nominate your clients and the process of nomination and benefits for your clients

For Enterprises

Stay up to date and don't miss the 2022 mid-year update of the ISG Star of Excellence™ program in terms of process, improvements, data use and awards

Understand how to engage with ISG and why it's important to share your Provider or Vendor experience with ISG

Become enabled to compare your business with peer insights from the new CX Index report that ISG publishes quarterly – the first CX technology Index that reports trends for regions, industries, and technologies.

Join us, on-demand for the Countdown to ISG Star of Excellence™ Awards 2022 Webinar

Who Should Attend

Provider Audience
Analyst and Advisor Relations as well as CXOs, Product and Service Line Owners

Enterprise Audience
IT/Digital Leaders, Operational Leads, Line of Business Users, Procurement and Vendor Management

Meet The Speakers

Heiko Henkes
Director & Principal Analyst, Global IPL Content Lead

Mrinal Rai
Senior Manager & Principal Analyst, ISG Insights

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.